​

Privacy Policy

Last updated: 1st October 2025

Flair Creative Co. respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our services.

1. Who we are

Flair Creative Co. provides branding, graphic design, website design, stationery design, social media design and social media management services.

The business is operated by Becca Wood, trading as Flair Creative Co. We are the controller of the personal information described in this policy, except where we process information on a client’s behalf.

Email: info@flaircreativeco.com
Website: www.flaircreativeco.com

Please contact us using these details if you have questions about your information or wish to exercise your rights.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, telephone number and postal address.

• Business information: your business name, role, website and social media handles.

• Project information: briefs, questionnaires, feedback, correspondence and materials supplied for your project.

• Transaction information: billing details, invoices, payment status and purchase history.

• Technical information: your IP address, browser, device information and website activity, depending on your cookie choices and the tools enabled on our website.

• Marketing preferences: whether you have subscribed, withdrawn consent or asked not to receive marketing.

Where payments are handled by a payment provider, that provider processes your payment details under its own privacy notice. 

Please avoid sending sensitive personal information unless we have specifically agreed a suitable and lawful way to handle it.

3. How we collect information

We collect information when you:

• Complete a website form or project questionnaire.

• Contact us by email, telephone, social media or another messaging service.

• Request a quotation, book a service or make a payment.

• Supply project materials or approve designs.

• Subscribe to marketing communications.

• Browse our website.

We may also receive information from [identify any applicable sources, such as referrals, client-provided contacts or payment providers].

4. Why we use your information

We only use your personal information where we have an appropriate lawful basis. This includes responding to enquiries and preparing quotations at your request before entering into a contract, and delivering services, communicating about your project, processing payments and managing invoices as part of our contract with you. We also process information to meet legal obligations, including maintaining required accounting and tax records. Where necessary, we rely on our legitimate interests to work with business clients and their representatives, manage business relationships, protect accounts, prevent misuse, maintain security, handle complaints and establish or defend legal claims, while considering your rights and reasonable expectations. We rely on your consent to send optional newsletters and promotional updates, and to use optional analytics or advertising technologies where consent is required. Where information is necessary to enter into or fulfil a contract, or meet a legal requirement, we will explain this when appropriate. Without essential contact, billing or project information, we may be unable to provide the requested service.

5. Marketing communications

If you subscribe to our marketing, we may send updates about our services, offers or news.

You can unsubscribe using the link in our emails or by contacting info@flaircreativeco.com. Withdrawing consent does not affect the lawfulness of earlier processing.

We may retain a minimal record of your opt-out so we can respect your preferences.

Essential project communications, such as invoices and approval requests, are separate from marketing.

6. Who we share information with

Where necessary, we share relevant information with providers who help us operate our business, including:

• Website hosting and enquiry form providers.

• Email, cloud storage and project management providers.

• Payment and accounting providers.

• Booking and email marketing providers.

• Printing suppliers or agreed subcontractors.

• Social media platforms and scheduling providers.

• Professional advisers, insurers, regulators or public authorities where necessary or legally required.

We limit information shared to what is necessary and put appropriate contractual protections in place where providers process information on our behalf.

We do not sell personal information.

7. How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected, including relevant legal and accounting requirements.

​

8. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

​

9. Cookies and similar technologies

Our website uses cookies and similar technologies.

Where consent is required, we ask before placing or accessing those technologies. You can accept, reject or change optional choices.

Our Cookie Policy explains the technologies used, their purposes, providers and durations.

10. Your rights

Depending on the circumstances, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion.

• Restrict how we use information.

• Receive certain information in a portable format.

• Withdraw consent where we rely on it.

Your right to object: You may object to processing based on legitimate interests. You also have an absolute right to object to the use of your personal information for direct marketing.

To make a request, contact info@flaircreativeco.com. We may need to verify your identity. We normally respond within one month, subject to any extensions or exceptions permitted by law.

11. Client projects and social media accounts

When providing website or social media services, we may handle personal information on a client’s instructions, such as customer enquiries or account messages.

In those circumstances, the client will generally be the controller and we act as their processor. We will put an appropriate data processing agreement in place where required.

If your request concerns information controlled by one of our clients, we may refer you to that client or assist them in responding.

12. Portfolio work and testimonials

We may display completed projects in our portfolio in line with our agreement with the client.

Where a case study, testimonial or project image identifies an individual, we will establish an appropriate lawful basis and provide relevant information before publishing. We will obtain permission where required and avoid publishing private contact details or confidential material.

13. Children’s information

Our services are aimed at adults and businesses. We do not knowingly collect personal information directly from children.

If a project requires children’s photographs or other personal information, we will agree appropriate permissions, safeguards and handling arrangements with the client before using it.

14. Changes to this policy

We may update this policy to reflect changes in our services, systems or legal obligations. The latest version will appear on this page with an updated date. Where required, we will notify you of significant changes.

Before publishing: check your website’s actual cookie settings and complete the provider, overseas transfer and retention details. A privacy policy alone does not collect cookie consent; technologies requiring consent need an appropriate consent mechanism. ICO